BASSEY, HENRIETTA ENO

Led daily analysis and supervision of aggregator sales data, identifying key trends to inform strategic improvements and drive adoption.

Analyzed and tracked sales data for individual merchants, implementing targeted strategies to effectively improve sales performance where required.

Provided accurate and actionable performance feedback to Verticals Leads, influencing strategic decisions and next steps for merchant growth.

Facilitated transparent communication of progress and decline metrics to stakeholders, ensuring alignment across remote and in-person teams.

Orchestrated and implemented a new calendar management system, accelerating appointment scheduling efficiency by 55%.

Managed a high-volume email inbox and complex schedules, consistently resolving client queries within 24 hours and contributing to a 10% increase in customer satisfaction.

Conducted extensive market research and competitor analysis, delivering actionable insights that informed strategic decision-making and enhanced market positioning.

Prioritized and addressed critical client queries, maintaining high service standards in a fast-paced remote environment.

Revitalized store policies based on customer survey feedback, leading to a 17% increase in overall customer satisfaction.

Optimized merchandise monitoring and stocking based on seasonal trends, developing and directing promotional strategies that boosted revenue by 5% within six months.

Cultivated strong professional rapport with customers through effective communication, resulting in a 6% increase in customer retention.

Maintained comprehensive knowledge of merchandise, enabling accurate product recommendations and enhanced customer experience.

Digitized and securely encrypted all confidential information and documentation, ensuring 100% data privacy and compliance.

Managed all executive-level communications, serving as the primary point of contact for client executives and external partners via phone and email.

Coordinated 56 complex business trips for 23 executives, managing all logistics including transportation, accommodation, and detailed itineraries.

Streamlined information flow and communication channels, enhancing executive productivity and external relations.

Managed the Chairman's correspondence, appointments, and travel arrangements, maintaining a highly organized schedule.

Prepared and organized critical documents, presentations, and reports for executive meetings and external engagements.

Maintained strict confidentiality of sensitive information and records, ensuring data integrity and privacy.

Assisted with HR administrative tasks, including record-keeping, onboarding support, and employee inquiries.

Coordinated facility maintenance and supply management, ensuring a conducive and well-equipped office space.

Supported various employee engagement initiatives and internal communications.

Responded to high volumes of customer inquiries via phone, providing accurate information and effective solutions.

Maintained detailed records of customer interactions and resolutions, contributing to service improvement.

Achieved consistent performance targets for call resolution and customer satisfaction.